HELP - MAGIC CUSTOM

> Is preprod.magic-custom.com secure?

Yes, our site is fully secured in HTTPS, our banking partner Atos also guarantees the security of all payments made on preprod.magic-custom.com. We are members of the CNIL, and respect the confidentiality of your personal information.


> How long will it take for my order to arrive at my home?


As a general rule, an order will be received within 72 working hours. (Always refer to the product sheet of the product you order for more information)


> What can I do if the products I ordered have still not arrived?

You can contact us via the contact form or by phone on 09 87 16 00 77, a customer service representative will answer your questions from Monday to Friday from 11am to 7pm.


> I have problems ordering online, who should I contact?


For any problem with online ordering, contact the Webmaster: atelier.magiccustom@gmail.com. You will receive an answer within 24 hours!


> Can I change the order I made?
You can change your order as long as it has not been prepared and shipped. Call us on 09 87 16 00 77 Monday to Friday from 11am to 7pm for a problem of this nature.

> Can I cancel my order?
You can cancel your order if it has not been prepared or shipped, call us on 09 87 16 00 77. Alternatively, you can return the product to us once received (Withdrawal period: 7 days) to this address:
Magic Custom 104 rue D'aboukir 75002 Paris

Indicate the purpose of the return as well as your order details (otherwise the refund cannot be made) and we will send you a check.


> I have placed an order two or more times without meaning to, how do I do it?
Contact the webmaster of the site at this address indicating your error: atelier.magiccustom@gmail.com

> I have not received a confirmation email for my order or my customer account, how do I do it?
Contact the webmaster of the site who will check your customer account data: atelier.magiccustom@gmail.com


> I can't find the item I'm looking for on your site, do you have a solution?
Contact us by email: atelier.magiccustom@gmail.com
Our catalogue is updated regularly, we may be able to inform you about a future product entry.


> I have connection problems, what should I do?
Our shop is compatible with most Internet browsers. However, you may have subscribed to a powerful antivirus program that prevents you from connecting to our site. If the problem persists, contact us: atelier.magiccustom@gmail.com


> What are the payment methods accepted by your site?
We accept the secure credit card payment method, but also Paypal. Customers "France" also have the possibility to pay by check payable to magic custom. This check is to be sent to the following address after placing an order on the site and selecting the payment "check": magic custom 104 rue d'Aboukir 75002 Paris


> What are the delivery costs of packages?
Delivery costs are systematically indicated at the time of confirmation of your order. You can also refer to the section: Shipping and Returns


> I have received products that do not correspond to my order, how do I do it?
You can refer to the section: Shipping and Returns